Essential Duties & Responsibilities

• Must present a professional and friendly attitude and be able to answer a variety of questions about Allen Marine Tours and Southeast Alaska.
• Company liaison to shore excursion staff, assisting with sales and logistics. This includes working with bus companies and ship staff to ensure passengers’ special needs are met.
• Direct and assist passenger movement between cruise ship and tour embarkation.
• Collect tickets/vouchers as passengers board vessels and motor coaches.
• Effectively communicate with other Allen Marine employees via company radios.
• Conduct settlement transactions with cruise line representatives.
• Assist with distribution of promotional tour materials.
• Maintain periodic reports of passenger counts and daily sales.

• Special projects may be assigned as required by the business.

Minimum Qualifications

• Prefer experience in the tourism/visitor industry or customer service.
• Must present a professional and friendly attitude while working in a sometimes fast-paced environment
• Must be clean, well groomed, courteous, honest, punctual and most important, reliable.
• Must feel comfortable approaching and speaking to people you don’t know.
• Must feel comfortable directing and speaking to large crowds.
• Ability to prioritize and handle various time-sensitive tasks while maintaining a great attention to detail.
• Ability to solve unique spontaneous problems regularly and make decisions quickly and confidently both as an individual and as a team.
• Ability to generate a multitude of co-operative relationships with co-workers as well as representatives of other companies involved with AMT.
• Must be drug free (pre-employment screening and enrollment in random drug testing program is mandatory).
• Project professional and polished image.
• Must be drug free (pre-employment screening and enrollment in random drug testing program is company policy).
• Must pass a security background check and DOT drug test.

Traits and Characteristics

• Friendly, personable
• Organized, efficient
• Works well in a team or individually
• Able to keep a calm and collected demeanor in stressful situations
• Likes to connect with new people from all over the world.
• Can form lasting relationships with tour partners and other vendors

• Must be able to complete tasks with minimal supervision & have excellent math skills.

Work Environment

• Ability to work flexible schedule to include weekends and holidays during tour season.
• Must adhere to Allen Marine, Inc., & Affiliated Companies United States Coast Guard Consortium Drug & Alcohol Policies & Procedures.

Physical Demands

Supervisory Responsibilities